Privacy Policy
Last updated November 24, 2021
Thank you for choosing to be part of our community at Neater Solutions Ltd ("Company" "we" "us" "our"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice, or out practices with regards to your personal information, please contact us at info@neater.co.uk.
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When you visit our website- neater.co.uk- (the "Website"), and more generally, use any of our services (the "Services", which include the Website), we appreciate that you are trusting us with your personal information. We take your privacy very seriously. In this privacy notice, we seek to explain to you in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy notice that you do not agree with, please discontinue use of our Services immediately.
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This privacy notice applies to all information collected through our Services (which, as described above, include our Website), as well as any related services, sales, marketing or events.
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Please read this privacy notice carefully as it will help you understand what we do with the information we collect.
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Table of Contents
1. What information do we collect?
2. How do we use your information?
3. Will your information be shared with anyone?
4. How long do we keep your information?
5. How do we keep your information safe?
6. Do we collect information from minors?
7. What are your privacy rights?
8. Controls for Do-Not-Track features
9. Do California residents have specific privacy rights?
10. Do we make updates to this notice?
11. How can you contact us about this notice?
12. How can you review, update, or delete the data we collect form you?
1. What information do we collect?
In short; we collect personal information that you provide to us.
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We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities or otherwise when you contact us.
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The personal information that we collect depends on the context of your interactions with us and the Website, the choices you make and the products and features you use. The personal information we collect may include the following:
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Personal information Provided by You: We collect names, phone numbers; email addresses; mailing addresses; contact preferences and other similar information.
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All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.
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Information automatically collected:
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In short; some information - such as your Internet Protocol (IP) address and/or browser and device characteristics - is collected automatically when you visit our website.
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We automatically collect certain information when you visit, use or navigate the website. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preference, referring URLs, device name, country, location, information about how and when you use our website and other technical information. This information is primarily needed to maintain the security and operation of our website, and for out internal analytics and reporting purposed.
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Like many businesses, we also collect information through cookies and similar technologies.
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The information we collect includes:
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Location Data. We collect location data such as information about your device's location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the website. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the services.
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2. How do we use your information?
In short; We process your information for purposes based on legitimate business interests, the fulfilment of our contract with you, compliance with our legal obligations, and/or your consent.
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We use personal information collected via our Website for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contact with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below.
We use the information we collect or receive:
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Fulfill and manage your orders. We may use your information to fulfill and manage your orders, payments, returns and exchanges made through the website.
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To delivery and facilitate delivery of services to the user. We may use your information to provide you with the requested service.
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To respond to user inquiries/offer support to users. We may use your information to respond to your enquiries and solve any potential issues you have with our Services.
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To send you marketing and promotional communications. We and/or our third party partners may use the personal information you send to us for marketing purposes, if this is in accordance with your marketing preferences. For example, when expressing an interest in us or our website, subscribing to marketing or contacting us otherwise, we will collect personal information from you. You can opt out of marketing emails at any time (see the "What are your privacy rights?" section below).
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For other business purposes. We may use your information for other business purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our website, products, marketing, and your experience. We may use and store this information in aggregated and anonymised form so that it is is not associated with individual users and does not include personal information.
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3. Will Your information be shared with anyone?
In short; We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.
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We may process or share your data that we hold based on the following legal basis:
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Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
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Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
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Performance of a Contract: We may disclose your information where we are legally required to do so in order to comply with applicable law, government requests, a judicial proceeding, court order, or legal process, such as in response to a court order or subpoena.
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Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.
More specifically, we may need to process your data or share your information in the following situations:
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Business Mergers/Transfers
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Affiliates
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Business Partners.
4. How long do we keep your information?
In short; We keep your information for as long as necessary to fulfil the purposes outlined in this privacy notice unless otherwise required by law.
We will only keep your information for as long as is necessary, for purposes outlined in this policy. No purpose will require us keeping your personal information for longer than two years.
When we have no ongoing legitimate business needs to process your personal information, we will either delete or anonymize such information. If this is not possible due to the information being locked in backup archives, we will store it securely.
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5. How do we keep your information safe?
In short; We aim to keep your information safe using a system of organisational and technical security measures.
We have implemented appropriate technical and organisational security measures designed to protect the security of any personal information we process. However, despite our efforts to secure your information, no electronic transmission of data over the internet can be guaranteed to be 100% secure. We cannot promise that cybercriminals or other unauthorised 3rd parties will access your information. We will do our best to protect your information, but transmission of personal information through the Website is at your own risk.
6. Do we collect information from minors?
In short; We do not knowingly collect data or market to children under 18.
We do not knowingly solicit data or market to children under 18 years of age. By using the Website, you represent that you are 18 years of age or older, or that you are the guardian of such a minor and consent to their use of the Website. If we learn that information has been collected from someone under the age of 18, we will take measures so promptly delete this information.
7. What are your privacy rights?
In short; In some regions, such as the EEA, you have rights that allow you greater access to your personal information. You may review, change, or terminate your account at any time.
If you are based in the EEA, and wish to request erasure, restrict processing of your information, please contact us using the details provided below. We will consider and act upon any request in accordance with data laws.
If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note however that this will not affect the lawfulness of the processing before its withdrawal, or will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
If you are in the EEAC and you believe we are unlawfully processing your personal information. you also have the right to complain to your local data protection supervisory authority. You can find their contact details HERE.
If you are a resident in Switzerland, the contact details for the data protection authorities are available HERE.
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8. Controls for do not track features
Most web browsers and some mobile operating system and mobile application include a Do-Not-Track (DNT) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognising and implementing DNT signals has been finalised. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice to not be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about the practice in a revised of the privacy notice.
9. Do we make updates to this notice?
In short; Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this privacy notice from time to time. The updated version will be indicated by an updated 'Revised' date and the updated version will be effective as soon as it accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to stay informed with how we are handling your information.
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10. How can you contact us about this notice?
If you have questions or comments about this notice, you may email us at info@neater.co.uk or by post to:
Neater Solutions Ltd.
12 Burlington Road,
Buxton,
Derbyshire
SK17 9AL
11. How can you review, update or delete the data we collect from you?
Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update or delete your personal information, please submit a request form by clicking HERE. We will respond to your request within 30 days.